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MNA we try to make sure that nothing is too much trouble. We will always try
our absolute best to help where we can. We want to give you a fantastic
service and for you to be really happy with us. But if you’ve received any
nightmare about our service and you’re not over the moon about the experience,
please send us an email firstname.lastname@example.org straight
away. We’ll do our very best to get back to you within 24 hours, and we’ll do
everything we can to put things right for you.
Orders can be placed via phone, Email
We deliver 6 days a week, with all order must be placed in advance for
delivery. As soon as you place your order we will advise you with delivery date
and tracking code of your order.
take payment when you place your order, rather than at the time of
dispatch. This is to help avoid any last-minute hitches that might delay your
delivery. We’re not able to accept an order until we’ve checked and approved
it, and if there is a problem we’ll be in touch within 24 hours. We run special
offers from time to time and these are to be used independently, not in
Online card payments are processed by PayPal, with secure encryption.
PayPal is an approved Payment Service Provider. This means that the
customer can purchase online without their credit card details, and personal
information, being compromised.
PayPal uses sophisticated security measures. Customer card details are
never sent to us - they go straight to PayPal, safeguarding customer details
from potential hackers.
As mentioned above, we are PayPal Verified, meaning we have undergone
stringent checks to verify our identity.
If you do not want to use PayPal or don’t have an account, please call us on
020 3673 5524 (Mon-Fri 9am-5pm) to pay by Credit card/Debit Card by using our
over the phone service.
We can deliver to you next day called
Fast Delivery provided by; you place your order before 10am (UK Standard Time)
for next day delivery with £6.95 extra on our standard delivery charge. If we
get your order after 10am, we’ll send it out for following day via
recorded courier. We only do next day deliveries for central London area but if
you would like to find out if we can do your postal code please call our office
or email us so we can help you. If for any reason we’re not able to do this
we’ll get in touch with you by email to offer you a different product/Service,
a later delivery date, or, if you’d prefer: a refund.
Most of our orders are dispatched a
very next day with 2 -3 days delivery time window. We understand that
items are often required as a matter of urgency, so we have engaged APC express
couriers to provide prompt delivery of all orders despatched. We can deliver to
most London areas within 2-3 days. If you are based outside London please
allow 3-5 days.
*Free Standard Shipping on all orders over £99.00 (EX VAT), and any order less
than £99.00 will be charged at standard shipping rate of £15.95.Orders placed
on Saturday/Sunday or Bank Holiday will be dispatched on following
working day. For further information on estimated transit times, please
contact us on 020 3673 5524 or email us @ email@example.com
Note: estimated delivery times are calculated from the time that orders
are despatched. Orders are generally processed & ready to be shipped
within 48 hours of receipt of payment/order placement.
Returns are only accepted for goods which arrived damaged or are sent in
error. If you find your order damaged or you have received the wrong product
please contact us immediately. Depending on the condition we will offer to
re-send the items or exchange them. Any refund will be issued entirely at our
discretion. In any case please fill up the form by clicking this link Product Returns